Two posts dedicated to a restaurant we haven’t even eaten at yet are two posts too many, but S and I deem a sequel to our original post on the Willows Inn necessary to give Chef B some props.
The morning after posting about our reservation woes, my inbox had an email from WordPress regarding a comment from “Author: blaine”. Who else could it possibly be but Chef? Before reading the email, I had a sudden feeling this may be our Claude Bosi/James Isherwood moment. To my pleasant surprise, it was quite the contrary as Chef offerred to help us and explained the situation at the Willows Inn.
As a person with a Business and Marketing background, I have always understood the model in which the Willows Inn operates. However, my main issue has always been the obvious lack of internal communication amongst the front of house. It is what made the process so frustrating for me. Since that time though, they have integrated OpenTable to their reservation process and I highly doubt anyone will have a similar experience in the future.
In spite of it all, this correspondence with Chef was completely unexpected and a kind gesture from a Chef who truly cares about his restaurant. For that alone, we are extremely grateful.
Thanks for reading,
C & S
